Terms & Conditions Of Sale

The products you (the “Buyer”) are about to order are purchased by the mill from multiple sources in rough stock form. Once ordered, they are custom milled to your exact specifications. As a result, they become nearly impossible to resell. Accordingly, it is very important that you read and understand these terms and conditions of sale (“Terms and Conditions”).  Your indication of your consent, approval, and agreement on the proposal is a firm offer to purchase the products described on the order (the “Order”). Once the Order is reviewed and accepted by an authorized representative of Floorstylez, it becomes a binding contract (the “Agreement”). Floorstylez acceptance of the Order is expressly conditioned upon your agreement to the Terms and Conditions without modification.

Upon receipt of payment, Buyer acknowledges the following terms and conditions apply and are agreed upon:

All engineered wood flooring material requires an acclimation period and should be unbundled (or unboxed) and racked at the place of installation in a climate/humidity-controlled environment. Acclimation time frame is dependent on many factors including the conditions and climate at time of delivery. The goal is to ensure the moisture content of the wood is relative to the living conditions and remains consistent; generally, the industry recommends a 30-50% humidity level and 60-80 degree Fahrenheit temperatures. Industry acclimation recommendations for unfinished flooring is 7-10 days and finished flooring is at least 10-14 days. Acclimation is highly recommended in the room(s) it is to be installed. Do not stage flooring in a non-climate-controlled area as contact with other materials and environments can dramatically change moisture levels (ex: garage, shed, home, room, and concrete floors, with no HVAC). Industry recommends proper acclimation to the desired installation location no more than 30-days after delivery receipt. Wood flooring is hygroscopic by nature and will give off or take on moisture. There may be seasonal shrinkage and expansion due to changes in moisture levels.

All wood flooring is unique and different as is each installer.  Installation techniques and finishes should be thoroughly discussed and agreed upon prior to beginning installation.  Having the installer produce an installation sample prior to installing project material is highly recommended. Floorstylez recommends always adhering to all National Wood Flooring Association installation guidelines.  The installer should inspect each plank for visible faults prior to installation.  Do not install damaged or visibly unsatisfactory material.  Installing a plank constitutes an acceptance of the material.  Any claims with respect to materials and conditions thereof are waived upon installation of the material.

If you are purchasing pre-finished products, the following terms apply:

For products that have a natural oil-based finish, please unpackage the product as soon as possible to allow the natural finish to cure completely and follow all other instructions for acclimation of flooring products as described above. Pre-finished products may have “historical/natural imperfections,” many of which will be filled during pre-finish to provide a more uniform quality product. When ordering prefinished products, please note the finish only covers the face of the wood and not the sides or tongue and groove. If over/under wood is present, there is the potential to see the unfinished edge.  The manufacturer of the natural oil used by the mill recommends that a fresh coat of natural oil be applied to the product once it has been installed.

MANUFACTURER LIMITED WARRANTY: Standard UV-cured flooring planks carry a 20-year residential and 5-year commercial manufacturer limited warranty.  This manufacturer limited warranty is void if any cleaners are used on the floor other than the recommended cleaning products. This manufacturer limited warranty covers only the proper application and adhesion of the finish to the wood and does not cover natural wear due to Buyer’s use.  The manufacturer is only responsible for manufacturing defects/faults including assembly, milling, lamination, and dimension.  

General: The following terms apply to all Orders:

All orders require a 50% non-refundable deposit to begin order processing. FINAL BALANCE DUE MUST BE PAID-IN-FULL PRIOR TO SHIPMENT OF MATERIALS.

Deposits paid on orders cancelled within 7 days of receipt of deposit by FLOORSTYLES will be refunded unless production of the order has begun. If production has begun and the order is cancelled within 7 days of receipt of deposit by FLOORSTYLEZ, a 20% restocking fee will apply. Deposits paid on orders cancelled more than 7 days from receipt of deposit by FLOORSTYLEZ are non-refundable. If a credit card was used for the deposit, refunds, if any, will be subject to a credit card transaction fee.

Checks should be made payable to FLOORSTYLEZ, LLC. Credit cards (Visa/Mastercard) and wire transfers are also acceptable forms of payment. Payment by credit card will be subject to a credit card transaction fee, currently 3%.

Any order not paid in full within 7 days of manufacturing may be subject to storage fees. Any order not paid in full within 30 days of manufacturing shall be considered cancelled, at the sole discretion of FLOORSTYLEZ and the manufacturer. All Deposits and rights to the Order will be forfeited by Buyer if the order is cancelled by FLOORSTYLEZ for failure of Buyer to pay.

WAREHOUSING STORAGE SERVICE: If your order is not paid in full and/or shipped within 5 business days of the completion date, the mill will store your order until these requirements are met. Floorstylez will charge Buyer $300.00 per pallet per month for this warehousing storage service on any orders that have been completed and invoiced for more than 5 business days. This storage service will be invoiced each month and all invoices must be paid in full prior to the order shipping. 

All sales are made subject to Buyer’s payment of all applicable State, County, and City sales tax and/or use tax, including, without limitation, taxes on manufacture, sales, receipts, gross income, occupation, use and similar taxes, and exclusive of any duties, tariffs, import fees, or any other fees associated with imports and exports. Wherever applicable, any such items will be added to the invoice as a separate charge to be paid by the Buyer. Out-of-state buyers receiving products or services must pay state and local taxes where applicable.

Buyer acknowledges that the products are natural products, which are subject to degradation and changes over time as any other naturally occurring product. FLOORSTYLEZ will fill the order from the Buyer, but will not otherwise guarantee the product, other than as expressly set forth herein under the limited warranty above. 

Buyer acknowledges that many factors affecting the product are outside of the control of the manufacturer and are naturally occurring, such as temperature, moisture, transportation, and the condition of the wood at the time received, none of which can be controlled by the manufacturer or FLOORSTYLEZ. Therefore, the manufacturer and FLOORSTYLEZ has no liability whatsoever for these naturally occurring conditions or the effect that they may have on the product.

In addition to the other disclaimer provisions set forth herein, FLOORSTYLEZ offers certain suggestions below on how to handle the product, but these do not in any way constitute a warranty or guarantee regarding the product being sold and are merely suggestions.

FLOORSTYLEZ is not responsible or liable for measurements set forth on the order and assumes no responsibility as to the accuracy of lists prepared from plans, material lists, blueprints, drawings, and the like. Buyer is responsible for verifying the accuracy of the quantities, species, mill detail, sizes, and other information included on the order.

FLOORSTYLEZ is not responsible or liable for any recommendations, opinions, or advice as to the choice, installation, or use of products sold. Any such recommendations, opinions, or advice, to the extent given, shall be accepted at Buyer’s own risk and shall not constitute a warranty or guarantee of such products or their performance.

FLOORSTYLEZ’ disclaimer of warranty as set forth below shall not be affected by, and no obligation or liability shall arise or grow out of FLOORSTYLEZ’s rendering of technical advice, installation advice, or service in connection with Buyer’s Order or the products furnished hereunder.

Buyer shall be solely responsible for selecting the installation contractor, assessing the validity of time and cost estimates for the installation contractor, and making all arrangements, supervising, and paying all costs for the installation of the FLOORSTYLEZ product.  Installation contractor should comply with all guidelines set forth by the National Wood Flooring Association.

Buyer shall also be liable for conformance with all local laws and ordinances including zoning, building codes, building permits, inspections, and the like.

Lead times are based on product availability and production scheduling. Lead times are estimates and are not guaranteed.  Lead time is an estimate only and does not include transit time.

Should FLOORSTYLEZ and/or the manufacturer be delayed in its performance for reasons which are beyond its control, including but not limited to weather, labor disputes, fire, natural disasters, pandemics, war, acts of terror, civil strife or military action, accidents, delay of carrier, failure of production facility, or any similar cause, Buyer agrees to either (i) accept performance when it can be effected, or (ii) cancel the Agreement, in which case FLOORSTYLEZ shall be entitled to retain the deposit.

Unless specified in the order, FLOORSTYLEZ and/or the manufacturer shall select the carrier for delivery. FLOORSTYLEZ is a supplier of wood flooring products and not a shipping company. Buyer acknowledges and agrees that the carrier for delivery is not an employee or agent of FLOORSTYLEZ or the manufacturer.  FLOORSTYLEZ and/or the manufacturer arranges the transportation of the order as a service to the Buyer. Cost of shipping and unloading of the shipment is the sole responsibility of Buyer unless otherwise expressly set forth in the order. 

Freight costs will be billed as a separate item from your product and will need to be paid in full prior to your order being released to ship. All products are shipped F.O.B. manufacturer. Title and all risk of loss shifts to the Buyer upon the carrier’s acceptance of shipment. Freight costs are valid for one week and are based on the type of material, cubic space, weight, traveling distance, and normal unloading times. Freight costs are subject to change and will be calculated once the order is complete and final dimensions and weights are available. Please call or email for updated freight estimates.  The Buyer shall file all claims for shipment shortages or damage directly with the carrier.

Buyer will furnish any equipment/manpower necessary to safely unload products at the delivery location. Buyer is responsible for unloading all material of the delivery truck to the designated staging area. Please note, carriers do not typically pull into driveways but stay on the street. If the product will be hand unloaded, please inform FLOORSTYLEZ at the time of deposit as hand unloading may exceed normal unloading times and result in additional delivery and unloading charges. If Buyer exceeds designated delivery time any additional unloading charges will be the responsibility of the Buyer.

While utilizing a dedicated truck, the freight cost assumes that the delivery location is easily accessible to a single or multiple 18-wheel semi-trucks with 48’ (or possibly longer) trailers. Saturday deliveries are not available unless special arrangements are made prior. Saturday deliveries may incur additional delivery charges.

PLEASE NOTE THAT A SHIPPING COST WILL NOT BE AVAILABLE UNTIL THE ENTIRE ORDER IS PACKAGED AND READY TO SHIP. FLOORSTYLEZ IS NOT RESPONSIBLE FOR ADDITIONAL SHIPPING CHARGES THAT MIGHT BE INCURRED AT THE TIME OF DELIVERY.

All materials should be checked and inspected by Buyer upon receipt to ensure the shipment is not damaged and contents match the order.  Buyer must do so within five (5) days of the Buyer’s receipt of the materials. Buyer should take and send pictures of all damaged material to freight carrier and FLOORSTYLEZ immediately.  Any damage during shipping must be noted on the Bill of Lading when received.  Buyer acknowledges and agrees that FLOORSTYLEZ is not responsible or liable for any damage(s) to the product/material that occurs during transit.

Packaging – milled products are packaged in vinyl strapped individual packages and shipped on a custom-built pallet for forklift unloading. The forklift units are covered with lumber wrap and banded.

FLOORSTYLEZ is not responsible for problems or damages that may occur after shipment is received due to inadequate acclimation, storage, climate control, or improper handling of materials, including, but not limited to, the improper loading and unloading of the product/materials.

Upon receipt of notice, FLOORSTYLEZ and/or the manufacturer shall have the right to inspect and investigate to determine the validity of the defect. Upon timely rejection of defective products not damaged during shipping, Buyer shall, as its sole remedy and subject to FLOORSTYLEZ’ and/or manufacturer’s investigation described herein, return such nonconforming or defective products to FLOORSTYLEZ and/or manufacturer for replacement. 

Buyer acknowledges and agrees that milled wood materials include “historical/natural imperfections” including (but not limited to) open knots, sound checking, holes, color variations and contrasts, artifacts, original surface patina, saw marks, over/under wood, sap wood, and natural grain variation. Such historical/natural imperfections are expected and are not grounds for rejection of all or any part of an order.  Buyer acknowledges and agrees that all warranties are provided by the mill/manufacturer and not through FLOORSTYLEZ.

Any samples, pictures, or representations provided by FLOORSTYLEZ of products are to demonstrate the general characteristics and appearance of that product and are in no way a guarantee of the actual characteristics of the products delivered to fulfill the order.

FLOORSTYLEZ and manufacturer shall not be responsible for any acts or omissions, nor for events beyond its reasonable control, including but not limited to Acts of God, changes of laws or regulations or other acts of government, labor disputes, strikes, riots, mobs, fires, floods, wars, embargoes, pandemics, impossibility to obtain necessary material, labor, machinery, or transportation. 

No changes in the order or the products shall be made by Buyer unless evidenced by a written agreement signed by FLOORSTYLEZ.

Buyer has read and understands the Terms and Conditions and agrees that Buyer has accepted and acknowledges any and all Terms and Conditions.  Buyer’s payment of a deposit will constitute acceptance and acknowledgement of these Terms and Conditions and acceptance of the estimate/order as written.