Disclaimer & Warranty

Engineered Wood Flooring Disclaimer

Disclaimer:

  1. Variability in Appearance: Engineered wood flooring is made from natural materials, and variations in color, tone, character, grain, and texture are normal. Natural characteristics including knots, cracks, sap marks, and worm holes are part of the product's natural beauty and should be expected.  Variations will occur between planks, samples, and photos (depending on your screen settings).

  2. Installation: Proper installation is critical to the performance of your wood flooring. It is recommended to hire an experienced professional installer and to follow the manufacturer's guidelines. Failure to do so may void any  warranty.

  3. Environmental Conditions: Engineered wood flooring is sensitive to humidity and temperature changes. Improper environmental conditions can lead to warping, buckling, cupping, or gaps. Maintain indoor humidity levels between 30% and 50%.

  4. Maintenance: Regular care and maintenance are essential to ensure the longevity of the flooring. Neglecting proper cleaning, using harsh chemicals, or allowing excessive moisture may damage the floor and void any  warranty.

  5. Wear and Tear: Normal wear and tear, including scratches, dents, and fading from sunlight exposure, are not covered under warranty.

Warranty Information

Limited Warranty:

  1. Residential Use: The standard UV-cured and Natural Oil pre-finished engineered wood flooring is covered by a limited warranty for a period of 20 years from the date of purchase for residential use. This warranty does not cover natural wear but does cover the adhesion of the finish to the wood. 

  2. Commercial Use: For commercial applications, the warranty period is 5 years from the date of purchase. Specific conditions apply.

  3. Coverage: This warranty covers:

    • Manufacturing defects in the product.
    • Delamination of the veneer layer.
    • Structural integrity of the flooring planks.

  4. Exclusions: The warranty does not cover:

    • Damage caused by improper installation, maintenance, or cleaning.  Warranty is voided if any cleaners are used on the floor other than the manufacturer recommended cleaning products. 
    • Issues resulting from environmental factors (moisture, temperature, etc.).
    • Damage from heavy impacts, scratches, or other forms of abuse.
    • Natural variations in color, grain, or texture.
    • Natural Oil has no warranty on the wear of the finish since it is a sealer. The manufacturer guarantees the proper application and adhesion of the finish to the wood surface.  Natural Oil manufacturers recommend a refresh coat be applied to the product once it has been installed. 

  5. Claim Process: To make a warranty claim, the customer must provide proof of purchase and submit a written claim within 3 days of delivery, including photographs of the issue, to both Floorstylez and the manufacturer.  info@floorstylez.com. Claims will be reviewed, and if covered, the manufacturer will either repair or replace the defective product.

  6. Liability Limitations: Floorstylez and the manufacturer's liability is limited to the replacement of the defective flooring and does not include labor or installation costs.

Conclusion

By understanding the disclaimer and warranty, you can ensure proper use and care of your engineered wood flooring, maximizing its beauty and longevity. Always refer to the specific warranty documentation provided by the manufacturer for detailed information.